• What kind of service is SmartWeb?
    • What are SmartWeb's greatest features?
    • Why Should You Choose SmartWeb?
    • What are the main benefits of implementing SmartWeb?
    • What types of companies is SmartWeb suitable for?
    • What kind of company is Interwork?
    • SmartWeb Free Consultation
    • Are there any implementation case studies?
    • Is phased implementation possible?
    • What about training during implementation?
    • What is the post-implementation support system?
    • Is migration from other companies easy?
    • Is data migration possible?
    • Can it be integrated with existing sites?
    • Tell me about the reporting and analytics features
    • Is there a mobile app?
    • Can it be used as an internal help desk?
    • Can I manage multiple brands?
    • How to Handle Multiple Branches or Stores?
    • Is integration into WordPress sites easy?
    • Is IT expertise required for setup?
    • Customer Support Glossary
    • Marketing & Sales Glossary
    • About RAG Technology - The Mechanism for Achieving High-Precision Responses
    • AI Learning Methods and Knowledge Sources
    • AI Provider Setup (FlowHunt / OpenAI)
    • Differences Between AI Chatbot, AI Response Assist, and AI Email Response Creation
    • What are the security measures and data protection for AI chatbots?
    • What is FlowHunt?
    • Can AI chatbots handle different products and services?
    • How is the handoff from AI chatbot to human operator performed?
    • Is 24/7 Support Really Possible?
    • Is it possible to customize AI chatbots?
    • Is multi-language support available?
    • Please explain the process from AI chatbot implementation to operational launch
    • Tell me about multilingual support and 24/7 operation of AI chatbots
    • What AI Engine Do You Use?
    • What are FlowHunt's AI Agents and what features do they have?
    • What are the post-implementation processes and improvement methods for AI chatbots?
    • What Content Volume and Quality Are Required for AI Chatbot Implementation?
    • What is the accuracy of AI chatbot responses?
    • What Preparation is Required to Build an AI Chatbot?
    • What should I do if AI gives incorrect answers?
    • What types of companies are AI chatbot plans suitable for?
    • What's the Difference from ChatGPT API?
    • Which plans include AI email response composition?
    • Can it automatically handle multiple products and services?
    • Can You Select the Response Tone (Formality)?
    • Integration between AI Email Response Creation and AI Response Assistant
    • Integration with LiveAgent Ticket System
    • Knowledge Base Integration for AI Email Response Composer
    • What are the implementation results and achievements of AI email response creation?
    • What Can You Do with Custom Instructions in AI Email Response Composer?
    • What is AI Answer Composer?
    • What is Context-Aware Response Generation?
    • What's the Difference Between AI Email Response Generation and AI Chatbots?
    • Which plans include AI Answer Assist?
    • About Formality Options
    • Can AI Answer Assist perform multilingual translation?
    • How to Create Refined Answers from Multiple Documents
    • Integration between AI Answer Assist and AI Email Response Composer
    • Security and OpenAI Integration for AI Answer Assist
    • What are the 4 text adjustment options in AI Answer Assist?
    • What are the implementation effects and results of AI Answer Assist?
    • What Can You Do with Custom Instructions?
    • What is AI Answer Improver?
      • Creating Contact Groups
      • Creating Tags
      • How to Automatically Assign Tickets to Agents Who Reply
      • How to Configure SLA Settings
      • How to Set Multiple Keywords to a Single Item When Specifying Conditions
      • How to Set Up Automatic BCC
      • How to Set Up Rules
      • How to Set Up Time Rules
      • How to Tag Tickets That Require Urgent Response Based on Custom Field Values
      • Is there a way to register multiple condition keywords in rule settings?
      • Raise SLA Level When Complaint Tag is Added
      • Rule Settings (Rules)
      • Search & Replace
      • Service-level Agreement (SLA)
      • SLA Compliance Report
      • SLA Log Report
      • Time rules
      • Time tracking
      • To Improve LiveAgent Operational Efficiency
      • Using and Creating Email Canned Responses
      • Using and Creating Predefined Answers
      • What do the items in 'Message Added' - 'Message Group Type' under 'Rules' refer to?
      • About Call Center Features
      • Automatic Callback
      • Call Button
      • Call Detail Records
      • Call Device Scheduling
      • Call Routing
      • Call Transfers
      • Can I use my current phone number?
      • Do you have phone/call center features?
      • How to Use PC-to-PC Voice Calls
      • Integration with Twilio (Software Edition/Cloud Edition)
      • Internal Calls
      • IVR (Interactive Voice Response: Automatic Voice Response)
      • Making and Receiving Phone Calls with LiveAgent
      • Softphones
      • Supported Call Devices
      • Unlimited Call Recordings
      • Video Chat
      • About Customer Portal
      • Building a Customer Portal
      • Building a Self-Service Customer Support Environment
      • Can FAQ and contact forms be supported in multiple languages?
      • Creating a Search Widget
      • Customer Forum
      • Feedback & Suggestions
      • Internal Knowledge Base
      • Knowledge Base - FAQ
      • Multi Knowledge Base
      • Tell me about the Knowledge Base feature
      • Using the Customer Portal's 'My Page'
      • WYSIWYG Editor for Articles
      • About Live Chat Assignment Methods
      • AI Chatbot Plan
      • Benefits of Live Chat Implementation
      • Can I start a chat from a smartphone?
      • Can live chat conversation logs be exported?
      • Can SSL communication be used for chat and contact forms
      • Chat Button
      • Chat Button Animations
      • Chat Button Gallery
      • Chat Distribution
      • Chat Embedded Tracking
      • Chat History
      • Chat Invitation Gallery
      • Chat Window Docking
      • Chats Overview
      • Conditions for Re-displaying Invitation Banners in Invitation Chat
      • Displaying Different Chat Buttons for PC/Mobile Sites
      • How to Configure Chat Button
      • How to Easily Test Chat Functionality
      • How to Hide 'Send Chat Log to Myself'
      • How to Set Up 'Frequently Used Phrases' (Chat)
      • Internal Chat
      • Language Adaptable Widgets
      • LiveAgent Live Chat
      • Max Queue Length
      • Message Feature When Agent is Unavailable
      • Mobile App Chat and Inline Chat
      • Online Visitors
      • Proactive Chat Invitations
      • Real-time Chat
      • Real-time Typing Display
      • Search Widgets
      • Sending Chat Logs to Customer Email Addresses
      • Unable to Click URLs Directly in Chat Messages
      • User Chat Queue
      • Website Visitor Tracking Feature
      • What are the features of live chat functionality?
      • What is 'Invitation Chat'
      • What is the difference between 'Chat Incoming' and 'Chat' information types in reports?
      • What is the maximum number of people that can be handled simultaneously in live chat?
      • About Creating Work Reports
      • About Report Items (Information Types)
      • About Tag Reports
      • Agent Activity Reports
      • Analytics Overview
      • Benchmarks & Leaderboards
      • Channel Report
      • Customer Service Reporting Features
      • Department Report
      • Live Chat Reports
      • My Work Report
      • Performance Report
      • Phone Reports
      • Smart Ticket Reports
      • Tag Reports
      • Time Report
      • Can I manage multiple social media accounts simultaneously?
      • About WhatsApp Integration Methods
      • Can Facebook direct messages also be centralized?
      • Can I create a new Viber bot?
      • Can I manage comments on Instagram posts?
      • Can inquiries on Facebook ad posts be managed?
      • Can WhatsApp messages be centrally managed?
      • Do you support Instagram direct messages?
      • Do you support LINE?
      • Do you support WhatsApp, Slack, and LINE?
      • Does it support Viber?
      • Does X (Twitter) direct messages support work?
      • Facebook Integration
      • How complex is the setup?
      • How Comprehensive is Brand Monitoring on X (Twitter)?
      • How do you integrate with social media platforms?
      • How to Handle Influencers and VIPs?
      • How to Import Tweets Through Twitter Integration
      • How to Manage Multiple Social Media Accounts?
      • Instagram Integration
      • Integrating Facebook with LiveAgent
      • Integrating Twitter with LiveAgent
      • Integration with Social Media Advertising
      • Is operation possible with small teams or individuals?
      • Is Security Safe?
      • Is Social Listening Possible?
      • Is there an additional fee for using LINE?
      • LiveAgent and Social Media Support
      • Platform-Specific Features for SNS Platforms
      • SmartWeb Plan-Based SNS Feature Support Matrix
      • Social Media Customer Support Integration Feature
      • Viber Integration
      • What does 'unified management' of social media specifically mean?
      • What is WhatsApp's 24-Hour Restriction?
      • What preparation is required for X (Twitter) integration?
      • WhatsApp Integration
      • Which Social Media Platforms Are Supported?
      • Why is Social Media Response Important?
      • X (Twitter) Integration
      • Can multiple people use it simultaneously?
      • Can I merge tickets?
      • Can tickets be split?
      • Can automatic reply emails be sent after ticket creation?
      • About Automatic Spam Detection
      • About File Attachments
      • Adding 'Tags' to Smart Tickets
      • Adding Agents
      • Agent Availability
      • Agent collision detection
      • Agent Ranking Overview
      • Agent Rating
      • Agent Report
      • Agents
      • Are there limits on the number of smart tickets stored or data capacity?
      • Attachments
      • Automated Ticket Distribution
      • Can it integrate with our currently operating CRM?
      • Can multiple questions in one smart ticket be managed separately?
      • Can tickets marked as spam be restored?
      • Connecting LiveAgent to Gmail/G Suite
      • Copy & Paste Images
      • Customer reply emails are not being associated with the smart ticket being handled.
      • Display External Information in Tickets
      • Editing Email Templates
      • Email Settings
      • Email Settings > 'Reopening Resolved Tickets'
      • Export tickets
      • Filters
      • GIFs in tickets
      • How to Allow Responses Only from 'Tickets to Resolve'
      • How to Automatically Assign Tickets to Agents After Replies
      • How to Re-send Ticket Reply Content to External Email Addresses (BCC)
      • How to Receive Bounce Emails (Email Send Error Messages)
      • How to Remove 'Login' and 'My Tickets' Links from Customer Portal Menu
      • How to Send Automatic Responses to Customers After Tickets Are Created
      • Hybrid Ticket Stream
      • Is there a system to share smart ticket content with customers?
      • Keyboard Shortcuts
      • LiveAgent for First-Time Users
      • LiveAgent Operation Screen
      • Manually Creating Smart Tickets
      • Mass actions
      • Multiple ticket tabs
      • Notes Feature
      • Online Ticket History URL
      • Pause Feature
      • POP3 Access to Google Apps Email Account
      • Processing Smart Tickets
      • Responsibility Assignment
      • Smart Ticket Deletion and Restoration
      • Spam Filters
      • Split Tickets
      • System Requirements (Agent Side)
      • Ticket Fields
      • Ticket Merge (Merge tickets)
      • Ticket System
      • Ticket/Customer Insights CRM
      • Universal inbox
      • Using GeoIP Functionality
      • What are Smart Tickets
      • What is the difference between 'Spam' and 'Mark as Spam'?
      • When Simulating Operations with Multiple Operators
    • Levels
    • LiveAgent Glossary
    • Rewards & Badges
    • Using LiveAgent and FlowHunt on Your Own
    • What is Gamification?
    • What is LiveAgent?
    • What is LiveAgent's Multi-Channel Support
    • Permission Management and Custom Roles
    • Contact Form Configuration
    • About Multi-Language Support Feature
    • About the Agent 'Auto Pause' Feature
    • Adding Fields to 'Contacts' and 'Tickets'
    • Agents and Teams
    • API for Customer Portal (Knowledge Base/Suggestions)
    • Business Hours Settings
    • Can activity logs be retrieved?
    • Can I create periodic reports?
    • Can I use Webhooks?
    • Canned Messages / Macros
    • Company Management (Companies)
    • Contact Groups
    • Contact Management (Contacts)
    • Creating an Agent
    • Customer Management in LiveAgent: 'Contacts' and 'Companies'
    • Department Management
    • Edit Agent
    • Email notifications
    • Email Templates
    • External Service Integration
    • How Many Staff Members Are Required for Operation?
    • How to Handle Troubleshooting?
    • How to Set Up Teams
    • How to Update the Knowledge Base?
    • Integration Feature
    • Internal Data Search
    • Is an API provided?
    • Notification Sound Settings (Sounds)
    • Region and Language Settings
    • Resolve Button (To Solve Button)
    • Restricting Agent Usage Environment by IP Address
    • Rich Text Editor (WYSIWYG editor)
    • Share Information with Customers on the 'My Tickets' Page
    • Slack Integration
    • System Requirements (End User)
    • Tag Management
    • Where are the data centers located?
    • What is the uptime?
    • System Maintenance
    • Is there an on-premise edition available?
    • Can I use two-factor authentication (2FA)?
    • Can login be restricted by IP address?
    • AI Safety Measures
    • Are audit logs stored?
    • Audit Log
    • Can two-factor authentication be used?
    • FlowHunt Security Measures
    • GDPR Compliance
    • How is personal data handled?
    • IP Address Ban (Ban IPs)
    • Multiple Data Centers
    • Password Validator & Audit Log
    • Single Sign-On (SSO)
    • What about data encryption?
    • What are LiveAgent's Security Measures?
    • What is the data storage period?
    • SmartWeb AI Customer Support Pricing
    • About 'My Account' and Contract Modification
    • Can you issue a quote before payment?
    • How do I make payments?
    • Is there a free trial available?
    • What are the costs for migrating from other services?
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      • Home
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      On this page
      • Contents of This Section
        • Implementation & Setup
        • Features & Customization
        • Operations & Troubleshooting
      • Related Information
      • Contents of This Section
        • Implementation & Setup
        • Features & Customization
        • Operations & Troubleshooting
      • Related Information

      AI Chatbot

      article

      Can AI chatbots handle different products and services?

      AI chatbots can flexibly handle different products and services.

      article

      How is the handoff from AI chatbot to human operator performed?

      FlowHunt and LiveAgent integration provides seamless escalation functionality:

      article

      Is 24/7 Support Really Possible?

      Yes, AI chatbots operate continuously 24 hours a day, 365 days a year.

      article

      Is it possible to customize AI chatbots?

      Yes, various customizations are possible.

      article

      Is multi-language support available?

      Yes, we support multiple languages including Japanese and English. AI chatbots can be configured to …

      article

      Please explain the process from AI chatbot implementation to operational launch

      SmartWeb's AI chatbot implementation proceeds with a phased approach and comprehensive support …

      article

      Tell me about multilingual support and 24/7 operation of AI chatbots

      FlowHunt provides truly global multilingual support features:

      article

      What AI Engine Do You Use?

      We can utilize advanced large language models (LLMs) such as Anthropic's 'Claude Opus 4' and 'Claude …

      article

      What are FlowHunt's AI Agents and what features do they have?

      FlowHunt's AI Agents are advanced AI systems that can autonomously process information and execute …

      article

      What are the post-implementation processes and improvement methods for AI chatbots?

      We recommend a quality-focused, phased post-implementation process:

      article

      What Content Volume and Quality Are Required for AI Chatbot Implementation?

      In AI chatbot implementation, content 'quality' is more important than 'quantity'. Poor data quality …

      article

      What is the accuracy of AI chatbot responses?

      By training with appropriate knowledge, responses nearly as good as humans can be achieved.

      article

      What Preparation is Required to Build an AI Chatbot?

      Building SmartWeb's AI chatbot requires preparing a knowledge base and establishing operational …

      article

      What should I do if AI gives incorrect answers?

      You can improve it by correcting and updating the underlying knowledge content. If you modify web …

      article

      What types of companies are AI chatbot plans suitable for?

      AI chatbot plans are like excellent staff members that automatically respond to customers' …

      article

      What's the Difference from ChatGPT API?

      FlowHunt specializes in business use and can limit response scope to company data. ChatGPT API is …


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