• What kind of service is SmartWeb?
    • What are SmartWeb's greatest features?
    • Why Should You Choose SmartWeb?
    • What are the main benefits of implementing SmartWeb?
    • What types of companies is SmartWeb suitable for?
    • What kind of company is Interwork?
    • SmartWeb Free Consultation
    • Are there any implementation case studies?
    • Is phased implementation possible?
    • What about training during implementation?
    • What is the post-implementation support system?
    • Is migration from other companies easy?
    • Is data migration possible?
    • Can it be integrated with existing sites?
    • Tell me about the reporting and analytics features
    • Is there a mobile app?
    • Can it be used as an internal help desk?
    • Can I manage multiple brands?
    • How to Handle Multiple Branches or Stores?
    • Is integration into WordPress sites easy?
    • Is IT expertise required for setup?
    • Customer Support Glossary
    • Marketing & Sales Glossary
    • About RAG Technology - The Mechanism for Achieving High-Precision Responses
    • AI Learning Methods and Knowledge Sources
    • AI Provider Setup (FlowHunt / OpenAI)
    • Differences Between AI Chatbot, AI Response Assist, and AI Email Response Creation
    • What are the security measures and data protection for AI chatbots?
    • What is FlowHunt?
    • Can AI chatbots handle different products and services?
    • How is the handoff from AI chatbot to human operator performed?
    • Is 24/7 Support Really Possible?
    • Is it possible to customize AI chatbots?
    • Is multi-language support available?
    • Please explain the process from AI chatbot implementation to operational launch
    • Tell me about multilingual support and 24/7 operation of AI chatbots
    • What AI Engine Do You Use?
    • What are FlowHunt's AI Agents and what features do they have?
    • What are the post-implementation processes and improvement methods for AI chatbots?
    • What Content Volume and Quality Are Required for AI Chatbot Implementation?
    • What is the accuracy of AI chatbot responses?
    • What Preparation is Required to Build an AI Chatbot?
    • What should I do if AI gives incorrect answers?
    • What types of companies are AI chatbot plans suitable for?
    • What's the Difference from ChatGPT API?
    • Which plans include AI email response composition?
    • Can it automatically handle multiple products and services?
    • Can You Select the Response Tone (Formality)?
    • Integration between AI Email Response Creation and AI Response Assistant
    • Integration with LiveAgent Ticket System
    • Knowledge Base Integration for AI Email Response Composer
    • What are the implementation results and achievements of AI email response creation?
    • What Can You Do with Custom Instructions in AI Email Response Composer?
    • What is AI Answer Composer?
    • What is Context-Aware Response Generation?
    • What's the Difference Between AI Email Response Generation and AI Chatbots?
    • Which plans include AI Answer Assist?
    • About Formality Options
    • Can AI Answer Assist perform multilingual translation?
    • How to Create Refined Answers from Multiple Documents
    • Integration between AI Answer Assist and AI Email Response Composer
    • Security and OpenAI Integration for AI Answer Assist
    • What are the 4 text adjustment options in AI Answer Assist?
    • What are the implementation effects and results of AI Answer Assist?
    • What Can You Do with Custom Instructions?
    • What is AI Answer Improver?
      • Creating Contact Groups
      • Creating Tags
      • How to Automatically Assign Tickets to Agents Who Reply
      • How to Configure SLA Settings
      • How to Set Multiple Keywords to a Single Item When Specifying Conditions
      • How to Set Up Automatic BCC
      • How to Set Up Rules
      • How to Set Up Time Rules
      • How to Tag Tickets That Require Urgent Response Based on Custom Field Values
      • Is there a way to register multiple condition keywords in rule settings?
      • Raise SLA Level When Complaint Tag is Added
      • Rule Settings (Rules)
      • Search & Replace
      • Service-level Agreement (SLA)
      • SLA Compliance Report
      • SLA Log Report
      • Time rules
      • Time tracking
      • To Improve LiveAgent Operational Efficiency
      • Using and Creating Email Canned Responses
      • Using and Creating Predefined Answers
      • What do the items in 'Message Added' - 'Message Group Type' under 'Rules' refer to?
      • About Call Center Features
      • Automatic Callback
      • Call Button
      • Call Detail Records
      • Call Device Scheduling
      • Call Routing
      • Call Transfers
      • Can I use my current phone number?
      • Do you have phone/call center features?
      • How to Use PC-to-PC Voice Calls
      • Integration with Twilio (Software Edition/Cloud Edition)
      • Internal Calls
      • IVR (Interactive Voice Response: Automatic Voice Response)
      • Making and Receiving Phone Calls with LiveAgent
      • Softphones
      • Supported Call Devices
      • Unlimited Call Recordings
      • Video Chat
      • About Customer Portal
      • Building a Customer Portal
      • Building a Self-Service Customer Support Environment
      • Can FAQ and contact forms be supported in multiple languages?
      • Creating a Search Widget
      • Customer Forum
      • Feedback & Suggestions
      • Internal Knowledge Base
      • Knowledge Base - FAQ
      • Multi Knowledge Base
      • Tell me about the Knowledge Base feature
      • Using the Customer Portal's 'My Page'
      • WYSIWYG Editor for Articles
      • About Live Chat Assignment Methods
      • AI Chatbot Plan
      • Benefits of Live Chat Implementation
      • Can I start a chat from a smartphone?
      • Can live chat conversation logs be exported?
      • Can SSL communication be used for chat and contact forms
      • Chat Button
      • Chat Button Animations
      • Chat Button Gallery
      • Chat Distribution
      • Chat Embedded Tracking
      • Chat History
      • Chat Invitation Gallery
      • Chat Window Docking
      • Chats Overview
      • Conditions for Re-displaying Invitation Banners in Invitation Chat
      • Displaying Different Chat Buttons for PC/Mobile Sites
      • How to Configure Chat Button
      • How to Easily Test Chat Functionality
      • How to Hide 'Send Chat Log to Myself'
      • How to Set Up 'Frequently Used Phrases' (Chat)
      • Internal Chat
      • Language Adaptable Widgets
      • LiveAgent Live Chat
      • Max Queue Length
      • Message Feature When Agent is Unavailable
      • Mobile App Chat and Inline Chat
      • Online Visitors
      • Proactive Chat Invitations
      • Real-time Chat
      • Real-time Typing Display
      • Search Widgets
      • Sending Chat Logs to Customer Email Addresses
      • Unable to Click URLs Directly in Chat Messages
      • User Chat Queue
      • Website Visitor Tracking Feature
      • What are the features of live chat functionality?
      • What is 'Invitation Chat'
      • What is the difference between 'Chat Incoming' and 'Chat' information types in reports?
      • What is the maximum number of people that can be handled simultaneously in live chat?
      • About Creating Work Reports
      • About Report Items (Information Types)
      • About Tag Reports
      • Agent Activity Reports
      • Analytics Overview
      • Benchmarks & Leaderboards
      • Channel Report
      • Customer Service Reporting Features
      • Department Report
      • Live Chat Reports
      • My Work Report
      • Performance Report
      • Phone Reports
      • Smart Ticket Reports
      • Tag Reports
      • Time Report
      • Can I manage multiple social media accounts simultaneously?
      • About WhatsApp Integration Methods
      • Can Facebook direct messages also be centralized?
      • Can I create a new Viber bot?
      • Can I manage comments on Instagram posts?
      • Can inquiries on Facebook ad posts be managed?
      • Can WhatsApp messages be centrally managed?
      • Do you support Instagram direct messages?
      • Do you support LINE?
      • Do you support WhatsApp, Slack, and LINE?
      • Does it support Viber?
      • Does X (Twitter) direct messages support work?
      • Facebook Integration
      • How complex is the setup?
      • How Comprehensive is Brand Monitoring on X (Twitter)?
      • How do you integrate with social media platforms?
      • How to Handle Influencers and VIPs?
      • How to Import Tweets Through Twitter Integration
      • How to Manage Multiple Social Media Accounts?
      • Instagram Integration
      • Integrating Facebook with LiveAgent
      • Integrating Twitter with LiveAgent
      • Integration with Social Media Advertising
      • Is operation possible with small teams or individuals?
      • Is Security Safe?
      • Is Social Listening Possible?
      • Is there an additional fee for using LINE?
      • LiveAgent and Social Media Support
      • Platform-Specific Features for SNS Platforms
      • SmartWeb Plan-Based SNS Feature Support Matrix
      • Social Media Customer Support Integration Feature
      • Viber Integration
      • What does 'unified management' of social media specifically mean?
      • What is WhatsApp's 24-Hour Restriction?
      • What preparation is required for X (Twitter) integration?
      • WhatsApp Integration
      • Which Social Media Platforms Are Supported?
      • Why is Social Media Response Important?
      • X (Twitter) Integration
      • Can multiple people use it simultaneously?
      • Can I merge tickets?
      • Can tickets be split?
      • Can automatic reply emails be sent after ticket creation?
      • About Automatic Spam Detection
      • About File Attachments
      • Adding 'Tags' to Smart Tickets
      • Adding Agents
      • Agent Availability
      • Agent collision detection
      • Agent Ranking Overview
      • Agent Rating
      • Agent Report
      • Agents
      • Are there limits on the number of smart tickets stored or data capacity?
      • Attachments
      • Automated Ticket Distribution
      • Can it integrate with our currently operating CRM?
      • Can multiple questions in one smart ticket be managed separately?
      • Can tickets marked as spam be restored?
      • Connecting LiveAgent to Gmail/G Suite
      • Copy & Paste Images
      • Customer reply emails are not being associated with the smart ticket being handled.
      • Display External Information in Tickets
      • Editing Email Templates
      • Email Settings
      • Email Settings > 'Reopening Resolved Tickets'
      • Export tickets
      • Filters
      • GIFs in tickets
      • How to Allow Responses Only from 'Tickets to Resolve'
      • How to Automatically Assign Tickets to Agents After Replies
      • How to Re-send Ticket Reply Content to External Email Addresses (BCC)
      • How to Receive Bounce Emails (Email Send Error Messages)
      • How to Remove 'Login' and 'My Tickets' Links from Customer Portal Menu
      • How to Send Automatic Responses to Customers After Tickets Are Created
      • Hybrid Ticket Stream
      • Is there a system to share smart ticket content with customers?
      • Keyboard Shortcuts
      • LiveAgent for First-Time Users
      • LiveAgent Operation Screen
      • Manually Creating Smart Tickets
      • Mass actions
      • Multiple ticket tabs
      • Notes Feature
      • Online Ticket History URL
      • Pause Feature
      • POP3 Access to Google Apps Email Account
      • Processing Smart Tickets
      • Responsibility Assignment
      • Smart Ticket Deletion and Restoration
      • Spam Filters
      • Split Tickets
      • System Requirements (Agent Side)
      • Ticket Fields
      • Ticket Merge (Merge tickets)
      • Ticket System
      • Ticket/Customer Insights CRM
      • Universal inbox
      • Using GeoIP Functionality
      • What are Smart Tickets
      • What is the difference between 'Spam' and 'Mark as Spam'?
      • When Simulating Operations with Multiple Operators
    • Levels
    • LiveAgent Glossary
    • Rewards & Badges
    • Using LiveAgent and FlowHunt on Your Own
    • What is Gamification?
    • What is LiveAgent?
    • What is LiveAgent's Multi-Channel Support
    • Permission Management and Custom Roles
    • Contact Form Configuration
    • About Multi-Language Support Feature
    • About the Agent 'Auto Pause' Feature
    • Adding Fields to 'Contacts' and 'Tickets'
    • Agents and Teams
    • API for Customer Portal (Knowledge Base/Suggestions)
    • Business Hours Settings
    • Can activity logs be retrieved?
    • Can I create periodic reports?
    • Can I use Webhooks?
    • Canned Messages / Macros
    • Company Management (Companies)
    • Contact Groups
    • Contact Management (Contacts)
    • Creating an Agent
    • Customer Management in LiveAgent: 'Contacts' and 'Companies'
    • Department Management
    • Edit Agent
    • Email notifications
    • Email Templates
    • External Service Integration
    • How Many Staff Members Are Required for Operation?
    • How to Handle Troubleshooting?
    • How to Set Up Teams
    • How to Update the Knowledge Base?
    • Integration Feature
    • Internal Data Search
    • Is an API provided?
    • Notification Sound Settings (Sounds)
    • Region and Language Settings
    • Resolve Button (To Solve Button)
    • Restricting Agent Usage Environment by IP Address
    • Rich Text Editor (WYSIWYG editor)
    • Share Information with Customers on the 'My Tickets' Page
    • Slack Integration
    • System Requirements (End User)
    • Tag Management
    • Where are the data centers located?
    • What is the uptime?
    • System Maintenance
    • Is there an on-premise edition available?
    • Can I use two-factor authentication (2FA)?
    • Can login be restricted by IP address?
    • AI Safety Measures
    • Are audit logs stored?
    • Audit Log
    • Can two-factor authentication be used?
    • FlowHunt Security Measures
    • GDPR Compliance
    • How is personal data handled?
    • IP Address Ban (Ban IPs)
    • Multiple Data Centers
    • Password Validator & Audit Log
    • Single Sign-On (SSO)
    • What about data encryption?
    • What are LiveAgent's Security Measures?
    • What is the data storage period?
    • SmartWeb AI Customer Support Pricing
    • About 'My Account' and Contract Modification
    • Can you issue a quote before payment?
    • How do I make payments?
    • Is there a free trial available?
    • What are the costs for migrating from other services?
      • 日本語
    • to navigate
    • to select
    • to close
      • Home
      • Fundamentals of AI Features
      On this page
      • SmartWeb’s 3 AI Features
      • Contents of This Section
        • AI Feature Overview
        • Core Technology
        • Knowledge and Learning
        • Security
      • Knowledge Base Sharing
      • SmartWeb’s 3 AI Features
      • Contents of This Section
        • AI Feature Overview
        • Core Technology
        • Knowledge and Learning
        • Security
      • Knowledge Base Sharing

      Fundamentals of AI Features

      article

      About RAG Technology - The Mechanism for Achieving High-Precision Responses

      RAG (Retrieval-Augmented Generation) is the core technology that enables AI chatbots to generate …

      article

      AI Learning Methods and Knowledge Sources

      SmartWeb's AI (chatbot and email response creation) learns information from FlowHunt's knowledge …

      article

      AI Provider Setup (FlowHunt / OpenAI)

      Learn about the differences between AI providers (FlowHunt and OpenAI) used in SmartWeb's AI …

      article

      Differences Between AI Chatbot, AI Response Assist, and AI Email Response Creation

      SmartWeb has three AI features. AI chatbot provides automated responses to customers, AI response …

      article

      What are the security measures and data protection for AI chatbots?

      FlowHunt and LiveAgent establish an integrated security system from the same developer (Quality …

      article

      What is FlowHunt?

      FlowHunt is a no-code flow design tool that enables building AI chatbots and automated response …


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