Custom Instructions Feature

The AI Email Response Composer (AI Answer Composer) allows fine-tuned adjustments by adding custom instructions. In addition to basic response drafts, you can include specific elements or use particular expressions.

Examples of Custom Instructions

Adding Information

  • “Include campaign information as well”
  • “Add contact information”
  • “Introduce related products too”
  • “Guide them on next steps”

Expression Adjustments

  • “Include an apology”
  • “Emphasize gratitude”
  • “Add expressions that encourage future purchases”
  • “Mention that further inquiries are welcome”

Format Specifications

  • “Summarize key points in bullet format”
  • “Explain procedures with numbered steps”
  • “Keep it concise within 3 sentences”
  • “Include detailed explanations”

Combination with AI Answer Assist

You can perform basic adjustments with custom instructions in the AI Email Response Composer, and for more detailed adjustments, you can integrate with AI Answer Assist (AI Answer Improver).

Additional Adjustments Available with AI Answer Assist

  • Improve: Make it clearer and more professional
  • Extend: Add detailed explanations
  • Simplify: Summarize concisely
  • Custom Instructions: Translation, technical term explanations, etc.

Use Cases

Complaint Response

Custom instruction: “Add polite apology at the beginning and clearly present solutions”

Upselling/Cross-selling

Custom instruction: “Naturally introduce information about related premium plans”

Contract Renewal Notifications

Custom instruction: “Clearly state renewal deadline and procedures, also add benefit information”

Important Notes

The more specific your custom instructions are, the more likely you are to get the desired results. Rather than vague instructions, clearly communicate “what” you want and “how” you want it done.

Also, always have a staff member review AI-generated responses before sending. Especially when using custom instructions, we recommend carefully checking whether the content matches your intentions.