Three-Level Tone Selection

The AI Email Answer Composer allows you to select response tone from three levels. You can generate responses with optimal formality based on customer relationships and inquiry content.

Available Tones

Casual

A friendly writing style that uses approachable expressions and gives a personable impression.

Suitable situations:

  • Repeat customers
  • Casual brand image
  • Services targeting younger demographics
  • Inquiries from social media

Neutral

A balanced writing style that is neither overly formal nor casual.

Suitable situations:

  • First-time customers
  • General inquiries
  • Addressing a broad customer base
  • When unsure which tone to choose

Business

A polite, business-oriented writing style that gives a professional impression.

Suitable situations:

  • B2B (business-to-business)
  • Responding to complaints or grievances
  • Situations requiring formal responses
  • Inquiries involving contracts or legal content

Combining with Custom Instructions

In addition to tone selection, you can make more detailed adjustments by adding custom instructions.

Examples:

  • “Business tone, but with warm expressions”
  • “Casual, but still use polite language”
  • “Include specific information (e.g., campaign announcements)”

Key Points for Tone Selection

Maintain Consistency

When responding to the same customer, try to maintain the same tone to create a consistent impression.

Adapt to Situations

Use appropriate tones for different situations - neutral for regular inquiries, business for complaint responses, etc.

Final Review by Staff

Always have staff confirm whether the AI-generated tone is appropriate before sending.

If you want to further adjust the generated response draft, you can integrate with AI Answer Improver for more detailed text adjustments.