What kind of service is SmartWeb?
SmartWeb is a service that provides two solutions: AI customer support and AI content creation & web …
What are SmartWeb's greatest features?
SmartWeb's greatest features are two key solutions: 'AI Customer Support' through complete …
Why Should You Choose SmartWeb?
The reasons to choose SmartWeb are: complete integration of LiveAgent and FlowHunt AI, comprehensive …
What are the main benefits of implementing SmartWeb?
The main benefits of implementing SmartWeb include 73% reduction in response time, 82% reduction in …
What types of companies is SmartWeb suitable for?
SmartWeb is ideal for companies looking to streamline customer service, strengthen content …
What kind of company is Interwork?
Interwork Co., Ltd. is a company that provides SmartWeb services as the official Japanese …
SmartWeb Free Consultation
We offer free online consultations of approximately 20 minutes for companies considering SmartWeb …
Are there any implementation case studies?
Yes, both LiveAgent and FlowHunt have numerous implementation records domestically and …
Is phased implementation possible?
Yes, SmartWeb allows you to implement features gradually, starting with the necessary functions and …
What about training during implementation?
Yes, we provide training during implementation.
What is the post-implementation support system?
SmartWeb provides a comprehensive three-tier support system with Japanese-language assistance.
Is migration from other companies easy?
To use SmartWeb's AI customer support features, you need to migrate your ticket system to LiveAgent. …
Is data migration possible?
Yes, migration plugins are available for major systems like Zendesk and Freshdesk. Using these …
Can it be integrated with existing sites?
Yes, you can implement it only where needed, such as embedding chat widgets into existing sites or …
Tell me about the reporting and analytics features
Automatically aggregates metrics such as ticket volume, resolution time, agent performance, and …
Is there a mobile app?
Yes, we have a mobile app for iOS/Android that allows you to handle tickets and respond to chats on …
Can it be used as an internal help desk?
Yes, it can be utilized as an internal help desk.
Can I manage multiple brands?
Yes, you can manage support operations for multiple brands with a single account.
How to Handle Multiple Branches or Stores?
Yes, we support usage across multiple branches and stores.
Is integration into WordPress sites easy?
Yes, a dedicated free plugin is provided, and you can automatically install chat buttons on all …
Is IT expertise required for setup?
Our staff will handle the configuration. We will provide guidance and support for any settings that …
Customer Support Glossary
A comprehensive glossary of key terms used in customer support. Covers AI technology, support …
Marketing & Sales Glossary
An explanation of the Marketing & Sales Glossary.
