Where are the data centers located?
SmartWeb's data centers can be selected from Asia (Singapore), US, and EU regions. We recommend the …
What is the uptime?
SmartWeb operates with a target of 99.9% or higher monthly uptime. Real-time status monitoring is …
System Maintenance
Since SmartWeb is a cloud service, updates are automatically implemented. There is no need for …
Is there an on-premise edition available?
SmartWeb is provided as a cloud service (SaaS). There is no on-premise edition available.
Can I use two-factor authentication (2FA)?
Yes, you can enhance your account security with two-factor authentication (2FA) using Google …
Can login be restricted by IP address?
Yes, you can restrict the environment where support staff log into the agent panel by IP address.
AI Safety Measures
SmartWeb is built through the integration of FlowHunt and LiveAgent, providing comprehensive AI …
Are audit logs stored?
Yes, information necessary for auditing such as operation logs, change history, and access logs are …
Audit Log
A function that records all operations performed within the system. It allows you to check who …
Can two-factor authentication be used?
Yes, 2FA (two-factor authentication) using Google Authenticator is available.
FlowHunt Security Measures
FlowHunt servers are hosted in facilities compliant with Tier IV or III+, PCI DSS, SSAE-16, or ISO …
GDPR Compliance
A suite of features that enables GDPR-compliant data management and privacy protection in accordance …
How is personal data handled?
LiveAgent data is strictly managed in encrypted databases in compliance with GDPR.
IP Address Ban (Ban IPs)
A feature that blocks specific visitor IP addresses from chat, contact forms, calls, suggestion …
Multiple Data Centers
A feature that deploys multiple data centers worldwide (e.g., United States, Frankfurt, Singapore) …
Password Validator & Audit Log
A feature that automatically validates password strength and ensures security by checking against …
Single Sign-On (SSO)
An authentication feature that leverages authentication providers such as Google, Microsoft, …
What about data encryption?
Yes, it is protected by encryption both in transit and at rest.
What are LiveAgent's Security Measures?
LiveAgent's helpdesk security is a multi-layered defense system that comprehensively protects …
What is the data storage period?
All data handled by LiveAgent is basically retained indefinitely unless the deletion function is …
