Audit Log Overview

Yes, information necessary for auditing such as operation logs, change history, and access logs are recorded and stored.

Detailed Actions Tracked in Audit Logs

  • User - Status change
  • User - Login
  • User - Logout
  • General actions
  • User - View ticket
  • User - Leave ticket
  • Ticket - Status
  • Ticket - Message
  • Ticket - Internal message
  • Ticket - File
  • Ticket - Transfer
  • Ticket - System message
  • Ticket - Tag change
  • Ticket - Voice message
  • Ticket - Note
  • Ticket - Ranking
  • Ticket - Split

Channel-Specific Actions

  • Ticket - Other
  • Ticket - Call
  • Ticket - Chat
  • Ticket - Facebook
  • Ticket - Knowledge base
  • Ticket - Offline
  • Ticket - Tweet
  • Ticket - Tencent
  • Ticket - Weibo
  • Call - Call ended
  • Call - Incoming answered
  • Call - Transfer
  • Call - Incoming