IP Address Ban Feature Overview

Feature Description

A feature that blocks specific visitor IP addresses from chat, contact forms, calls, suggestion boards, and forum posts to prevent fraudulent and nuisance activities. Malicious access is redirected as voicemail or spam, and ban history is stored in the admin panel.

Key Features and Benefits

Access Blocking

For example, by adding IPs that frequently engage in unauthorized access or spam posting to the ban list, all interactions are stopped, enabling safe and efficient response.

Automatic Spam Handling

Calls and chats are automatically treated as spam, without troubling agents.

Management and Tracking

The admin panel records information such as ban date/time, reason, responsible person, and related ticket IDs, ensuring transparency in response handling.

Key Advantages

Multi-channel Protection

  • Bulk blocking of targeted IP access across multiple channels

Improved Operational Efficiency

  • Reduced agent workload through automatic spam processing
  • Enhanced security with minimal impact on agents

Auditing and Management

  • Ban history enables auditing and re-evaluation
  • Response history management linked to ticket IDs