What are Contact Groups

A feature that allows you to organize and manage customers by groups. By creating groups based on customer attributes and contract conditions, you can prioritize and provide special handling.

Specific Examples of Group Classification

For example, by categorizing customers into VIP customers, corporate customers, trial users, etc., you can provide appropriate responses based on customer importance and status. This is also useful for customizing support policies.

Main Features and Benefits

Flexibility in Customer Management

  • Manage customers by grouping them according to attributes
  • Classification possible based on contract conditions and usage status

Efficient Customer Response

  • Enable rapid response to high-priority customers
  • Support policies can be set for each group

Benefits

  • Improved customer experience
  • Efficient operation implementation