Automation Rules
Introducing automation settings for ticket processing.
Call Center
Introducing how to use the call center functionality.
Customer Portal
Learn how to set up a customer portal.
Live Chat
Learn how to set up real-time chat.
Reports & Analytics
Learn how to use the reporting features.
Social Media Integration
Introducing social media integration features.
Ticket Management
We will introduce how to create and manage tickets.
Levels
A feature that visualizes agent growth by awarding titles such as 'Novice,' 'Professional,' and …
LiveAgent Glossary
Explains features and terminology used in LiveAgent. Covers terms for ticket management, live chat, …
Rewards & Badges
A gamification feature that distributes specific badges (e.g., 'Speedy Gonzales') based on agent …
Using LiveAgent and FlowHunt on Your Own
LiveAgent is a global helpdesk software provided by Quality Unit, available for use worldwide.
What is Gamification?
Gamification is a feature that applies game elements to customer service to improve agent …
What is LiveAgent?
LiveAgent is help desk software developed by Quality Unit and used by over 35,000 companies …
What is LiveAgent's Multi-Channel Support
A 'channel' is a means for customers to communicate with support agents.
