About Call Center Features
The LiveAgent call center feature is an integrated customer service system that dramatically …
Automatic Callback
A feature that eliminates the need for customers to wait continuously during busy periods and …
Call Button
A call button that can be installed on websites, allowing customers to directly call support with …
Call Detail Records
A feature that records all information related to calls (call duration, caller, recipient, transfer …
Call Device Scheduling
A feature that allows scheduling of devices used for calls. It enables flexible switching based on …
Call Routing
A function that routes incoming calls from customers to the most suitable agents or departments. It …
Call Transfers
A feature that allows seamless transfer of ongoing calls to other agents or departments. You can …
Can I use my current phone number?
Using your current phone number with LiveAgent is only possible if that number supports SIP trunk. …
Do you have phone/call center features?
Yes, we have integrated full-featured call center capabilities including VoIP phone calls (inbound …
How to Use PC-to-PC Voice Calls
Using LiveAgent's voice calls allows customers to make phone calls to agents directly from your …
Integration with Twilio (Software Edition/Cloud Edition)
Please refer to this page for configuration methods.**
Internal Calls
A feature that allows agents to make direct calls with each other within the system. Enables quick …
IVR (Interactive Voice Response: Automatic Voice Response)
IVR systems respond by collecting information during the interaction process and executing …
Making and Receiving Phone Calls with LiveAgent
The voice support service realized with LiveAgent includes
Softphones
A system that enables phone calls through apps on PCs or smartphones. No dedicated phone equipment …
Supported Call Devices
A feature that allows you to use various call devices supported by LiveAgent. You can choose from …
Unlimited Call Recordings
LiveAgent's call recording feature provides a system that can store all calls without limits. This …
Video Chat
Video chat is a feature that enables agents and customers to engage in real-time video calls. It …
