Overview of Internal Calls

Internal calls are a feature that allows agents to make direct calls with each other within the system. This enables quick confirmation during customer service and efficient internal communication.

The Need for Internal Calls

In support environments, there are many situations where agents need to confirm information with other team members to respond to customer requests. Internal calls allow for faster and more reliable information sharing compared to chat or email.

This results in improved response speed to customers and strengthens team collaboration.

Main Benefits of Internal Calls

Key Points:

  • Enables instant calls between agents
  • Useful for quick confirmation during customer service
  • Improves efficiency of internal communication
  • Strengthens team collaboration
  • Directly contributes to improved customer satisfaction