Call Center Features Overview

VoIP Phone and Call Center Capabilities

SmartWeb provides advanced call center features that significantly improve corporate communication efficiency. Utilizing VoIP (Voice over Internet Protocol) technology, we deliver high-quality calls over the internet. Key features include:

  • Efficient customer service through IVR (Interactive Voice Response)
  • Call recording for quality management and subsequent analysis
  • Advanced queue management system
  • Real-time call monitoring

Twilio Usage in Japan

Twilio Services

SmartWeb provides Twilio’s globally trusted VoIP phone services within Japan. Twilio is the industry-leading cloud communication platform in terms of high reliability, security, and flexibility. We deliver services optimized for Japan’s communication infrastructure and support corporate communication strategies.

Account Registration Support

We provide support for the Twilio account registration process. Even first-time users can smoothly implement the service with detailed support from our specialized staff. Our experienced team supports you through technical questions and configuration concerns.

Advanced Call Management Features

Queue and Routing

We provide a queue system that efficiently distributes customer inquiries. Skill-based routing assigns calls to the most suitable agents, improving customer satisfaction.

Call Analysis and Reporting

We feature advanced analysis tools that visualize call center performance through detailed call logs, call duration, response rates, and more. We support data-driven decision making.