Overview of Transfer Functionality

Call transfer is an important feature that enables seamless transfer of ongoing calls to other agents or departments.

Types of Transfer Methods

You can choose between “warm transfer (with prior explanation)” or “blind transfer (immediate transfer)” as needed.

For example, when a customer’s inquiry involves a specialized field, an agent can briefly explain the situation before handing it over to the appropriate person. This eliminates the need for customers to wastefully repeat the same explanation.

Benefits of Transfer Functionality

Smooth transfer functionality is the key to achieving consistent responses across the entire team.

Main Advantages

  • Easy handover of calls to other representatives
  • Support for both warm and blind transfers
  • Reduces the burden on customers to repeat explanations
  • Strengthens collaborative framework between departments
  • Improves overall support efficiency