Video Chat Overview

Video chat is a feature that enables agents and customers to engage in real-time video calls. It complements information that is difficult to convey through voice alone, providing more personal and trustworthy support.

Benefits and Use Cases

Intuitive Information Transfer

For example, when explaining how to use complex products, agents can demonstrate operation procedures on screen while providing explanations, allowing customers to understand intuitively. Additionally, emotions and nuances can be conveyed through facial expressions, making it possible to bridge the distance with customers.

Industry-Specific Effects

In fields such as education, healthcare, and finance, video chat explanations and consultations directly contribute to building trust. Compared to voice or text, peace of mind and satisfaction improve dramatically.

Key Advantages

Qualitative Improvement in Communication

  • Achieve intuitive support through video
  • Strengthen trust through facial expressions and gestures
  • Visualize complex operation explanations to promote understanding

Wide Range of Applications

  • Effective across various industries including education, healthcare, and finance
  • Enhance customer satisfaction and loyalty