Call Detail Records Overview

A feature that records all information related to calls (call duration, caller, recipient, transfer history, etc.). Useful for analysis, auditing, and improvements.

Improving Support Quality

Support managers can understand agent response times and resolution rates based on recorded data. This allows them to adjust training policies and continuously improve customer service quality.

Additionally, when issues arise, records can be referenced for fact-checking and providing legal evidence.

Key Features

Automatic Recording Function

  • Automatically records call duration, parties involved, and history

Support Analysis

  • Can be utilized for support quality improvement and KPI analysis

Troubleshooting Response

  • Can be used for fact-checking during troubleshooting

Compliance

  • Helpful for compliance and audit responses

Performance Visualization

  • Visualizes overall team performance