About Customer Portal
This enables customers to find answers to their questions and important guides. This means you can …
Building a Customer Portal
In LiveAgent, you can build a customer portal by combining three types of content: Knowledge Base …
Building a Self-Service Customer Support Environment
Many customers try to resolve issues on their own before directly contacting support. When customers …
Can FAQ and contact forms be supported in multiple languages?
LiveAgent's language support covers Japanese, English, Chinese, and over 30 other languages. The …
Creating a Search Widget
You can create a widget (search box) that allows searching of article content from your built …
Customer Forum
A forum feature where customers can post questions and opinions to each other, enabling both …
Feedback & Suggestions
A feature that provides a feedback board where customers can easily post opinions and ideas, and …
Internal Knowledge Base
A feature that allows you to create employee-exclusive self-service resources by consolidating …
Knowledge Base - FAQ
A feature for building customizable information platforms that consolidate articles, forums, …
Multi Knowledge Base
A feature that allows you to independently manage multiple knowledge bases (portals) by product or …
Tell me about the Knowledge Base feature
LiveAgent's built-in FAQ/Knowledge Base feature allows you to publish categorized articles and …
Using the Customer Portal's 'My Page'
The customer portal allows customers to use product/service FAQs (knowledge base), view and reply to …
WYSIWYG Editor for Articles
A 'what you see is what you get' editor that allows editing and formatting of knowledge base …
