About Live Chat Assignment Methods
Live chat routing (assignment methods) to each agent (support representative) can be selected from …
AI Chatbot Plan
SmartWeb's AI Chatbot Plan is an innovative solution that leverages the latest AI platform …
Benefits of Live Chat Implementation
Live chat is an innovative support method that enables real-time communication with website …
Can I start a chat from a smartphone?
Customers using mobile devices such as smartphones and tablets can also request chat support if they …
Can live chat conversation logs be exported?
Live chat conversation logs can be exported via API. Data formats are JSON or XML.
Can SSL communication be used for chat and contact forms
Input data sent from LiveAgent's standard widgets (live chat and contact form buttons, windows, …
Chat Button
An entry point to chat functionality that can be placed on websites. Position it prominently at page …
Chat Button Animations
Add animation effects to buttons to naturally attract visitors' attention. By incorporating …
Chat Button Gallery
Choose from numerous pre-prepared button templates for instant deployment. Implement brand-aligned …
Chat Distribution
Automatically assigns incoming chats to appropriate agents. Distributes chats based on conditions …
Chat Embedded Tracking
Track events such as chat start, end, and transfer on pages with embedded chat widgets. By …
Chat History
Search and reference past chat conversations to provide contextually informed responses. Quickly …
Chat Invitation Gallery
A collection of chat invitation templates that can be automatically displayed based on conditions. …
Chat Window Docking
Pin chat windows to screen edges for constant access while browsing. Ensures visibility during …
Chats Overview
Get a bird's-eye view of ongoing and completed chat situations, understanding congestion levels, …
Conditions for Re-displaying Invitation Banners in Invitation Chat
Invitation chat is a feature that displays invitation banners on the screen to offer chat support to …
Displaying Different Chat Buttons for PC/Mobile Sites
You can switch the display of chat buttons between PC sites and mobile sites.
How to Configure Chat Button
Chat buttons enable real-time conversations between visitors on your website and agents. Chats are …
How to Easily Test Chat Functionality
You can test chat functionality by embedding a chat button on the customer portal page, which is …
How to Hide 'Send Chat Log to Myself'
By default, the customer-side chat window displays a checkbox labeled 'Send chat log to myself'.
How to Set Up 'Frequently Used Phrases' (Chat)
'Frequently Used Phrases' is a feature that allows you to call up pre-registered text using …
Internal Chat
An internal chat system that enables agents to communicate and consult with each other in real-time. …
Language Adaptable Widgets
A feature that allows you to configure chat, contact, and feedback widgets for multilingual support. …
LiveAgent Live Chat
LiveAgent's live chat feature not only waits for customer inquiries but also allows agents to send …
Max Queue Length
Set the upper limit for the number of chats that can wait simultaneously to prevent excessive …
Message Feature When Agent is Unavailable
When no agents are available to handle live chat, such as outside business hours or when agents are …
Mobile App Chat and Inline Chat
Using GET parameters opens the chat window in a browser (popup mode).
Online Visitors
Real-time monitoring of the number of visitors currently browsing your site, including referral …
Proactive Chat Invitations
Proactively display chat invitations to visitors who meet specific conditions. Enable timely …
Real-time Chat
A core feature that enables instant communication with customers. Minimizes waiting time and ensures …
Real-time Typing Display
Visualizes in real-time when the other party is typing. Reduces anxiety during waiting periods and …
Search Widgets
A feature that allows you to embed a search bar on your website that displays real-time search …
Sending Chat Logs to Customer Email Addresses
Customers can obtain the complete transcript history of their live chat with agents. To retrieve …
Unable to Click URLs Directly in Chat Messages
When characters or symbols follow before or after a URL, it is not recognized as a URL.
User Chat Queue
When all online agents are busy and there are no available slots, a queue waiting message is …
Website Visitor Tracking Feature
Track visitor traffic sources, viewed pages, dwell time, events, and more to enhance chat support …
What are the features of live chat functionality?
Live chat plugins are completely browser-based, requiring no software downloads for users to start …
What is 'Invitation Chat'
Invitation chat is a feature that displays a screen on the web to encourage chat conversations with …
What is the difference between 'Chat Incoming' and 'Chat' information types in reports?
Performance reports, team reports, channel reports, and tag reports can aggregate items (information …
What is the maximum number of people that can be handled simultaneously in live chat?
In LiveAgent's live chat, the number of people that can be handled simultaneously can be set for …
