Overview of Chat Embedded Tracking

Purpose of Tracking

Track events such as chat start, end, and transfer on pages with embedded chat widgets. By visualizing behavioral data together, you can obtain decision-making materials for site improvement and resource allocation.

Data Utilization Strategy

By combining measurement and reporting, you can extract insights directly applicable to operations, such as “which pages and pathways generate the most chats with the highest satisfaction rates.”

Key Benefits of Tracking

Data Visualization

  • Measure and visualize chat-related events

Analysis and Improvement

  • Compare effectiveness by entry pages and user flows
  • Quantitatively evaluate ROI of initiatives

Business Optimization

  • Help determine priorities for staff allocation and FAQ development
  • Enable continuous A/B testing and improvement cycles