LiveAgent Live Chat Simultaneous Response Handling

Basic Settings for Simultaneous Response

In LiveAgent’s live chat, the number of people that can be handled simultaneously can be set for each operator. There is a system that allows you to adjust the “maximum number of simultaneous responses” according to experience and skills, enabling efficient responses within a reasonable range.

Typical Number of Simultaneous Responses

Generally, handling about 3-5 cases per person simultaneously is common, but it’s also possible to increase or decrease this number as needed.

Queue (Waiting) System

When all operators are busy, new customers are automatically placed in a queue and will be connected as soon as an operator becomes available.