How to Disable Automatic Chat Log Sending

Default State

By default, the customer-side chat window displays a checkbox labeled “Send chat log to myself”. This setting may be unnecessary or bothersome for many users, creating a need to hide or disable it.

Steps to Disable Chat Log Sending

  1. Go to “Settings”
  2. Select the “Email” section
  3. Open “Customer Email Templates”
  4. In “Chat Conversation History”, click “Disable this email”

Benefits of Disabling

Disabling automatic chat log sending provides the following benefits:

  • Reduction of unnecessary emails
  • Privacy protection
  • Email inbox organization

Important Considerations

When disabling chat log sending, you may need to save important conversation records through alternative methods. For example:

  • Saving screenshots
  • Recording in internal sharing systems
  • Manual log preservation

The optimal chat log management method varies depending on the company and usage scenarios. Consider the following points:

  • Nature of customer support
  • Information security policies
  • Team communication methods

By adjusting settings this way, you can achieve a more efficient and comfortable chat support experience.