Overview of Real-time Chat

Real-time chat is a core feature that enables instant communication with customers. It minimizes waiting time and ensures we don’t miss urgent “I need to know right now” inquiries that often get buried in email.

Features and Benefits

With file sharing and template utilization, it guides various needs from troubleshooting to purchase consultations toward immediate resolution on the spot.

Key Features

Improved Communication Efficiency

  • Enables instant bidirectional communication
  • Minimizes waiting time to improve satisfaction

Flexible Problem Resolution

  • Quick problem resolution through file sharing and templates
  • Flexibility to be adapted for sales support
  • Captures real-time demand that doesn’t reach through email