About Creating Work Reports
You can create detailed analytical reports for assigned agents, departments and teams, specific …
About Report Items (Information Types)
The items (information types) that can be extracted in reports are defined as follows. (Updated …
About Tag Reports
This is a report compiled based on 'tags' added to tickets. You can display report content by date, …
Agent Activity Reports
LiveAgent provides graphical reports on customer service statistics. From activity performance of …
Analytics Overview
Analytics Overview is a dashboard feature that provides an at-a-glance view of overall system …
Benchmarks & Leaderboards
A feature that compares agent performance metrics (response counts, call counts, online time, etc.) …
Channel Report
The Channel Report is a feature that analyzes inquiry status across multiple channels such as email, …
Customer Service Reporting Features
Reports include the following comprehensive analysis:
Department Report
Department Report is a feature that analyzes inquiry status and performance for each department. It …
Live Chat Reports
Displays LiveAgent live chat support reports for the last 30 days. Compare the number of people …
My Work Report
Logged-in agents can view their own customer service reports anytime through graphs and tables. In …
Performance Report
Performance Report is a feature that comprehensively evaluates system-wide and agent activities. You …
Phone Reports
To view this report, select 'Reports' > 'Calls' from the left menu in the agent screen.
Smart Ticket Reports
Displays reports on tickets issued from LiveAgent for the past 30 days. Can be used to verify …
Tag Reports
Tag reports are a feature that aggregates and analyzes tags assigned to tickets. It enables …
Time Report
Time Report is a feature that records detailed time spent on ticket handling. It analyzes processing …
