Work Report Overview

Report Display Feature

Logged-in agents can view their own customer service reports anytime through graphs and tables.

Report Customization

In addition to time periods, you can add channels, teams, and tags to search conditions to create detailed reports.

Report Analysis Features

Performance Visualization

This report allows you to compare the number of cases handled per hour and customer evaluations at a glance.

Detailed Work Analysis

You can also check detailed work timesheets, making it ideal for analyzing the performance of your daily work.