Can I manage multiple social media accounts simultaneously?
Yes, SmartWeb's AI-integrated ticketing system allows you to centrally manage multiple social media …
About WhatsApp Integration Methods
This integration is available for Twilio VoIP and 360dialog users. Twilio integration features high …
Can Facebook direct messages also be centralized?
Yes, Facebook direct messages can also be ticketized. You can respond to private/direct messages and …
Can I create a new Viber bot?
Due to Viber's commercial model change on May 5, 2024, Viber bots can no longer be created by users …
Can I manage comments on Instagram posts?
Yes, you can manage them completely. You can monitor Instagram comments and mentions and reply from …
Can inquiries on Facebook ad posts be managed?
Yes, we provide complete support. Posts distributed as Facebook ads are also monitored, and comments …
Can WhatsApp messages be centrally managed?
Yes, WhatsApp messages can be completely centrally managed. 100% ticketing of incoming messages and …
Do you support Instagram direct messages?
We apologize, but we do not support direct messaging due to Meta's policies.
Do you support LINE?
Yes, we provide an option to convert LINE messages into tickets and respond to them. This is an …
Do you support WhatsApp, Slack, and LINE?
We provide standard support for WhatsApp and Slack. LINE support is available as a separate paid …
Does it support Viber?
Yes, we support Viber messaging, but since regular phone number-linked Viber accounts cannot be …
Does X (Twitter) direct messages support work?
Yes, X (Twitter) direct messages are fully supported. You can send and receive private messages and …
Facebook Integration
Facebook Integration is a feature that allows you to handle Facebook page messages, comments, and …
How complex is the setup?
SmartWeb helps you set up your social media configurations in advance, so you can start using it …
How Comprehensive is Brand Monitoring on X (Twitter)?
Brand monitoring on X (Twitter) is very comprehensive. It enables brand mention tracking, keyword …
How do you integrate with social media platforms?
Automatically convert Facebook, Instagram, and X (Twitter) posts and messages into tickets. You can …
How to Handle Influencers and VIPs?
Yes, you can prioritize important customers with the VIP tag feature.
How to Import Tweets Through Twitter Integration
LiveAgent's Twitter support channel can import tweets that match specific search criteria by …
How to Manage Multiple Social Media Accounts?
Centrally manage multiple social media accounts from a single SmartWeb Support screen. No hassle of …
Instagram Integration
Instagram Integration is a feature that allows you to directly receive and process Instagram post …
Integrating Facebook with LiveAgent
Explains how to integrate Facebook with LiveAgent.
Integrating Twitter with LiveAgent
Learn how to integrate Twitter with LiveAgent.
Integration with Social Media Advertising
Yes, integration with social media advertising is possible.
Is operation possible with small teams or individuals?
SmartWeb is specifically optimized for small teams. With routing and template features, efficient …
Is Security Safe?
Security is thoroughly ensured. Login information for each social media account is safely managed …
Is Social Listening Possible?
Monitor specific hashtags and keywords on X (formerly Twitter) to track conversations about your …
Is there an additional fee for using LINE?
Yes, LINE integration requires a separate optional fee.
LiveAgent and Social Media Support
A support method that listens to customer voices exchanged outside of support channels, such as on …
Platform-Specific Features for SNS Platforms
Supported features for each SNS platform based on official LiveAgent information
SmartWeb Plan-Based SNS Feature Support Matrix
Explains the SNS features (Facebook, Instagram, X, WhatsApp, Viber) available in each SmartWeb plan.
Social Media Customer Support Integration Feature
SmartWeb's social media integration feature is an innovative solution that centrally manages …
Viber Integration
Viber Integration is a feature that connects the globally used messaging app 'Viber' with LiveAgent, …
What does 'unified management' of social media specifically mean?
Unified social media management is a system that collects comments, posts, and messages from each …
What is WhatsApp's 24-Hour Restriction?
All message replies must be made within 24 hours. Within 24 hours, any message can be sent, but …
What preparation is required for X (Twitter) integration?
X (Twitter) integration requires an X (Twitter) Developer account, API key acquisition, and …
WhatsApp Integration
WhatsApp Integration is a feature that connects WhatsApp, the world's most widely used messaging …
Which Social Media Platforms Are Supported?
Standard support for Facebook, Facebook Messenger, Instagram, X (Twitter), WhatsApp, and Slack. …
Why is Social Media Response Important?
71% of X (Twitter) users and 81% of Instagram users expect prompt responses from companies, making …
X (Twitter) Integration
X (Twitter) Integration is a feature that allows you to handle tweets, replies, and direct messages …
