VIP Support Feature Overview

Yes, you can prioritize important customers with the VIP tag feature.

How VIP Handling Works

VIP Tag Features

  • VIP Tags: Automatically or manually tag important customers
  • Priority Display: Display inquiries from VIPs at the top
  • Dedicated Assignment: Automatically assign to specific agents
  • SLA Priority: Set shorter response deadlines for VIPs

VIP Identification Methods

  • Automatic determination based on follower count (when SNS integration is enabled)
  • Determination based on past purchase amounts
  • Manual VIP registration

VIP Handling Use Case Scenarios

Specific Use Cases

  • Prioritize responses to influencer inquiries
  • Premium support for high-value customers
  • Rapid response to media personnel

Contact Us

Please contact support for detailed setup instructions.