Using GeoIP Functionality

What is GeoIP

With GeoIP functionality, you can automatically retrieve and display location information of your website visitors.

Available Information

Location Details

  • Visitor’s country
  • Approximate city name
  • Estimated language usage

Benefits of Use

Business Application Scenarios

  • Automatically route overseas inquiries to English support teams
  • Analyze regional inquiry trends
  • Understand response times considering time zone differences

Configuration Method

You can enable it from “Settings” → “System” → “GeoIP” in the admin panel.

Important Considerations

Accuracy Limitations

  • Since it’s based on IP address determination, it’s not 100% accurate
  • VPN users may show different locations than their actual location