What is Hybrid Ticket Stream

Hybrid Ticket Stream is a feature that consolidates interactions from different channels into a single ticket. It centralizes inquiries from email, chat, phone, and social media (Facebook, Twitter, etc.).

Key Features and Benefits

For example, when a customer initially asks a question via chat and then follows up with additional contact through email or phone, all interactions are displayed as one thread. This improves response speed and accuracy, leading to higher customer satisfaction.

Key Characteristics

Key Points:

  • Integrates and displays interactions from different channels
  • Enables chronological understanding of customer communication
  • Prevents duplication and oversights, enabling efficient responses
  • Directly contributes to improved customer satisfaction
  • Facilitates information sharing among teams