Overview of Ticket Splitting

What is Ticket Splitting

Ticket splitting is a feature that allows you to manage multiple questions or cases within a single ticket as individual items. This feature enables efficient tracking and handling of different types of inquiries or issues.

Benefits of Ticket Splitting

Efficient Case Management

  • You can track multiple questions individually, providing clear visibility into response status
  • Different assignees or priorities can be set for each question or case
  • Progress can be managed in detail for each item, improving overall response quality

Flexible Response

Ticket splitting enables flexible responses in the following ways:

  • Simultaneously managing technical inquiries and billing-related questions
  • Distinguishing between urgent cases and regular cases for appropriate handling
  • Efficient distribution to different departments or assignees

Specific Use Cases

  1. Customer Support Tickets

    • Product bug reports
    • Account setup questions
    • Billing issues

  2. Project Management

    • Development task progress tracking
    • Design modification requests
    • Additional feature requests

[Split Tickets]