Overview of Online Ticket History URL

Feature Description

A feature that allows you to share the complete history of a ticket as a URL. You can easily present the response history to customers or other departments.

Usage Scenarios

For example, when a customer says “I want to check our previous interactions,” you can send them a dedicated URL to review the past history at a glance. This is also useful for inter-departmental coordination.

Key Features

Streamlined Information Sharing

  • Share ticket history in URL format
  • Facilitate smooth information sharing with customers and other departments

Response Tracking

  • Easily review response history
  • Useful for inter-departmental coordination and auditing

Customer Experience

  • Enhance customer confidence