Provided as Part of SmartWeb AI Customer Support

AI Answer Assist (AI Answer Improver) is one of the features included in SmartWeb’s AI Customer Support.

SmartWeb’s AI Customer Support provides a package of the following four AI features:

FeatureDescription
AI Chatbot24/7/365 automated response to customer inquiries
AI-Integrated Ticket SystemCentralized management of inquiries from email, chat, and social media
AI Email Response CreationAutomatic generation of draft replies to customer emails
AI Answer AssistAI assistance for operator text creation

Pricing Structure

Initial and Monthly Costs

SmartWeb’s AI Customer Support is offered with the following pricing structure:

ItemCost
Initial CostFrom 200,000 yen (excluding tax)
Monthly CostFrom 20,000 yen (excluding tax)

*Specific costs will be detailed in our proposal after understanding your requirements.

What’s Included in Monthly Cost

  • LiveAgent and FlowHunt usage fees
  • AI Answer Assist (FlowHunt integration) usage
  • Configuration changes and usage support
  • Account addition and setup

AI Providers and Pricing

AI Answer Assist allows you to choose between FlowHunt or OpenAI as the AI provider.

ProviderPricingNotes
FlowHuntIncluded in monthly costSmartWeb standard, can integrate with AI Email Response Creation
OpenAISeparate API usage feesDirect contract with OpenAI required

Using FlowHunt

No additional costs as it’s included in SmartWeb’s monthly fee.

  • Smooth integration with AI Email Response Creation (AI Answer Composer)
  • Can utilize knowledge base learned in FlowHunt
  • Security by the same developer (Quality Unit)

Using OpenAI

Direct contract with OpenAI is required, with separate API usage fees.

  • Obtain API key from OpenAI Platform
  • Choose models like GPT-4, GPT-3.5-turbo
  • Pay-as-you-go pricing based on usage

Getting Started

AI Answer Assist is available immediately upon implementing SmartWeb’s AI Customer Support.

  1. SmartWeb Implementation - Initial setup performed by SmartWeb team
  2. FlowHunt Integration - Uses the same knowledge base as AI Chatbot and AI Email Response Creation
  3. Start Using in Ticket Interface - Call AI Answer Assist from the magic pen icon