Integration between AI Answer Assist and AI Email Response Composer
Integration of Two AI Features
AI Answer Assist (AI Answer Improver) seamlessly integrates with AI Email Response Composer (AI Answer Composer) to achieve more efficient response creation.
Integration Flow
Step 1: Automatic Response Draft Generation
AI Email Response Composer (AI Answer Composer) automatically generates response drafts from ticket conversation history and knowledge base.
Step 2: Transfer to Editing Screen
The generated response draft is directly transferred to the AI Answer Assist (AI Answer Improver) editing screen.
Step 3: Polish and Refine
Use AI Answer Assist features to further optimize the response draft.
You can instantly adjust with instructions such as:
- “Make it more polite”
- “Make it more concise”
- “Add explanations for technical terms”
Step 4: Send
When satisfied, click the “Use for Response” button to insert into the ticket reply, then send after final confirmation.
Benefits of Integration
No Need to Write from Scratch
Since you only need to polish the AI-generated draft, the burden of writing is significantly reduced.
Dramatic Reduction in Response Time
With a consistent workflow from automatic response draft generation to text optimization, response time can be dramatically shortened.
Quality Improvement
AI Email Response Composer retrieves accurate information from the knowledge base, while AI Answer Assist refines the text, enabling efficient creation of high-precision responses that empathize with customers.
Differences from Standalone Use
| Usage Method | Benefits | Suitable Scenarios |
|---|---|---|
| AI Answer Assist Only | Quickly improve existing text | When staff has already created a draft |
| Integrated Use | Automate response creation from scratch | New inquiry responses, when maximum efficiency is desired |
Related Information
For details on AI Email Response Composer, please see the AI Email Response Composer section.
