Information Integration from Multiple Documents

In customer support, it’s common to collect information from multiple manuals, FAQs, and technical documents to create responses. AI Answer Assist (AI Answer Improver) enables you to perform this task efficiently.

Challenge: Scattered Information

When copying and pasting information from multiple documents, the following issues tend to occur:

  • Inconsistent writing style and tone
  • Uneven levels of detail in explanations
  • Unnatural text flow
  • Duplicate information

Solution

Step 1: Gather Information

Copy and paste the necessary information from multiple sources. At this stage, it doesn’t need to be organized.

Step 2: Improve with AI Answer Assist

Input the collected information into AI Answer Assist and select the “Improve” option.

AI automatically performs the following:

  • Restructures the text composition
  • Optimizes the flow
  • Removes duplicates
  • Unifies to a consistent writing style

Step 3: Additional Adjustments (As Needed)

Use custom instructions to make further fine-tuned adjustments.

Examples:

  • “Add explanations for technical terms”
  • “Bring the conclusion to the beginning”
  • “Rearrange in the order customers want to know”

Use Cases

Responding to Technical Inquiries

Scenario: Creating a response about product setup procedures by gathering information from manuals and FAQs

  1. Copy setup procedures from the manual
  2. Copy troubleshooting solutions from FAQs
  3. Integrate and improve with AI Answer Assist
  4. Use custom instruction “Change to beginner-friendly expressions”

Responding to Pricing and Service Inquiries

Scenario: Creating a response comparing multiple service plans

  1. Copy overview of each plan
  2. Copy relevant information from pricing tables
  3. Integrate and improve with AI Answer Assist
  4. Use custom instruction “Organize in table format”

Benefits

Time Savings

Significantly reduces the time needed to manually organize information.

Quality Improvement

AI optimizes the text, enabling creation of readable and consistent responses.

Response Standardization

Enables efficient creation of consistently high-quality responses to similar inquiries.