Knowledge Base Integration

AI Email Response Composer (AI Answer Composer) can utilize knowledge bases such as product information, FAQs, and response manuals that have been pre-trained in AI chatbots for email responses as well.

Shareable Knowledge Sources

FlowHunt’s knowledge source functionality allows you to configure and share various information sources.

Regular Website Crawling (Schedules)

Regularly crawl specified websites and automatically learn the latest information.

Use cases:

  • Product information pages
  • Help centers
  • Blog articles

Q&A

Register frequently asked questions and their answers for AI to reference during response creation.

Use cases:

  • Customer support FAQ
  • Technical questions and answers
  • Pricing-related Q&A

Documents

Train AI with documents such as PDFs and Word files.

Use cases:

  • Product manuals
  • Specifications
  • Internal knowledge

Benefits

Centralized Information Management

Information learned once is shared between both chatbots and email support, eliminating the need for duplicate information management.

Cross-Channel Consistency

Efficiently achieve consistent, high-quality customer support across all channels.

Reduced Operational Load

Knowledge updates are completed in one place, minimizing operational overhead.

Integration Mechanism 

[Knowledge Base]
    ↓ Learning
[FlowHunt]
    ↓ Integration
[AI Chatbot] ← Customer (Chat)
    ↓ References same knowledge
[AI Email Response Composer] ← Customer (Email/Form)

Important Notes

Knowledge Quality

AI response quality heavily depends on the quality of the knowledge it learns. Ensure accurate and up-to-date information is maintained.

Update Reflection Timing

Website crawling is executed at the configured frequency. If you need immediate reflection of changes, manually execute crawling or update directly through Q&A or documents.

For knowledge base configuration methods and crawling frequency settings, please contact our support team.