Introduction

It can be utilized as an internal help desk.

Use Cases for Internal Use

Department-Specific Usage Scenarios

  • IT Department: System troubleshooting, account application management
  • HR Department: Inquiries about internal policies, procedure guidance
  • General Affairs Department: Equipment requests, facility reservation handling
  • Accounting Department: Expense reimbursement, billing-related inquiries

Benefits of Internal Use

Key Points for Business Efficiency

  • Centralized management of inquiry history
  • Reduction of inquiries through internal FAQ construction
  • Visualization and reporting of response status
  • Smooth handoffs between departments

Security and Usage Restrictions

Setting Methods for Internal Users Only

By placing the chat widget on pages accessible only through the internal intranet or VPN, you can limit access to internal users only.