Overview of Interwork

Basic Company Information

Interwork Co., Ltd. is an IT company with high expertise in the customer support solution field. As the official Japanese distributor of LiveAgent and FlowHunt, we work closely with Quality Unit to provide SmartWeb services.

Company Characteristics

We are a company characterized by over 20 years of extensive experience and high security management capabilities with ISMS certification.

Services Provided

SmartWeb

SmartWeb is a service provided by Interwork that combines two solutions: AI customer support and AI content creation & web development.

AI Customer Support Features:

  • AI Chatbot: 24/7/365 automated responses supporting 100 languages
  • AI-integrated Ticket System: Centralized management of inquiries
  • AI Email Response Creation: Automatic generation of response drafts
  • AI Response Assist: Writing assistance for operators

AI Content Creation & Web Development Features:

  • AI Content Creation: Automatic generation of blogs and glossaries
  • Hugo High-Speed Web Development: Ultra-fast website construction

LiveAgent

Help desk software used by over 35,000 companies worldwide. It enables centralized management of inquiries from various channels including email, phone, live chat, and social media.

FlowHunt

A no-code AI platform for building AI chatbots and automated response systems. Using RAG (Retrieval-Augmented Generation) technology, it automatically generates optimal responses from corporate knowledge bases.

Interwork’s Strengths

  • Japanese Language Support: Providing Japanese language support for LiveAgent and FlowHunt
  • Initial Setup Services: Smooth implementation even for companies without IT staff
  • Continuous Operation Support: Ongoing improvement proposals after implementation
  • Security: High security management with ISMS certification