Overview of Reporting and Analytics Features

SmartWeb’s reporting and analytics features are powerful tools that help improve the efficiency and effectiveness of customer support operations. They support data-driven decision making and provide detailed visualization of team performance.

Key Metrics Provided

Metrics such as ticket volume, resolution time, agent performance, and customer satisfaction (CSAT) are automatically aggregated and visualized on an intuitive dashboard. Specifically, the following analyses are possible:

  • Ticket processing speed and trend analysis
  • Agent-specific response performance
  • Customer satisfaction changes over time
  • Statistics by inquiry category

These metrics enable clear identification of support team strengths and improvement areas.

Available Plans

※Available for Medium business and higher contract plans. Provides comprehensive features to meet advanced analytics needs.

The custom report feature enables flexible analysis tailored to your company’s unique KPIs. Data can be exported in CSV or PDF format for internal sharing and strategic planning.