Three-Tier Support System

SmartWeb provides a comprehensive three-tier support system.

TierProviderLanguageContent
Tier 1Interwork (SmartWeb)JapanesePrimary contact & general support
Tier 2LiveAgentEnglish (24/7)Advanced technical issues
Tier 3FlowHuntEnglishAI functionality specialized support

Japanese Support (Interwork)

Customers can basically complete everything with Japanese support only.

Support Content

ContentDescription
Primary ContactJapanese staff response
Proxy SupportActing as intermediary for LiveAgent and FlowHunt inquiries
Post-Implementation TuningFree consultation for feature enhancement
Continuous ImprovementOptimization proposals aligned with business growth

Customer Benefits

  • Peace of mind without language barriers
  • We handle communication with overseas vendors
  • Support tailored to Japanese business practices

LiveAgent Support

For advanced technical issues, LiveAgent’s specialized team provides support.

ItemContent
Support Hours24/7 support
LanguageEnglish
Contact MethodAvailable through Interwork

FlowHunt Support

Provides specialized support for AI chatbot functionality.

ItemContent
TargetAI Chatbot Plan users
LanguageEnglish
Contact MethodAvailable through Interwork

Ongoing Support

We provide continuous support after implementation.

Support ContentDescription
Improvement ProposalsOptimization suggestions based on usage
Feature Enhancement ConsultationHow to utilize new features
Additional TrainingConducted as needed (separate fees apply)