Yes, SmartWeb’s AI-integrated ticket system allows you to restrict the login environment for support staff by IP address.

Available Restriction Methods

  • Specific IP address specification: Set individual IP addresses to allow
  • Wildcard specification: Range specification like 192.168.1.*
  • Address range specification: Range from start IP to end IP
  • Subnet mask specification: Network-level restrictions

Use Cases

  • When you want to allow access only from the office
  • When you want to allow only specific VPN connections during remote work
  • Access control based on security policies

This reduces the risk of unauthorized access and enables secure customer support operations.