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System Maintenance
Automatic Updates
Since SmartWeb is a cloud service (SaaS), updates are automatically implemented.
| Item | Details |
|---|---|
| Version Management | Not required (automatic) |
| Security Patches | Immediate application |
| New Feature Addition | Automatic reflection |
| Downtime | Minimal |
Benefits of Automatic Updates
| Benefit | Description |
|---|---|
| Always Up-to-Date | Access to the latest features and security |
| Zero Operational Load | No server management or maintenance required |
| Enhanced Security | Immediate response to vulnerabilities |
| Improved Stability | Automatic implementation of performance improvements |
Checking Update Information
Update details can be checked at the following locations:
| Information Source | URL |
|---|---|
| Official Changelog | changelog.liveagent.com |
Available Information
- Addition of new features
- Improvements to existing features
- Security enhancements
- Bug fixes
Scheduled Maintenance
When scheduled maintenance is required, it will be announced in advance on the status page.
Status Page: https://status.liveagent.com/
Related Information
- Uptime - Service reliability
- Data Center Location - Region selection
