Yes, LiveAgent, which is used for SmartWeb’s AI customer support, supports two-factor authentication (2FA) using Google Authenticator.

Benefits of Two-Factor Authentication

By requiring a 6-digit one-time code in addition to your password during login, account security is significantly enhanced. Even if your password is compromised, unauthorized access can be prevented.

Available Authentication Methods

  • Integration with authentication apps such as Google Authenticator
  • SSO integration with Google or Microsoft accounts (Single Sign-On), which can also indirectly apply two-step verification

This reduces security risks and allows you to conduct customer support operations with peace of mind.