Uptime Target

SmartWeb operates with a target of 99.9% or higher monthly uptime.

ItemDetails
Target Uptime99.9% or higher
Measurement PeriodMonthly
PerformanceConsistently achieving target

Mechanisms for Achieving High Uptime

MeasureDescription
Redundant ConfigurationMultiple server setup in data centers
Automatic FailoverAutomatic switching during failures
24-Hour MonitoringContinuous system status monitoring
Regular BackupsSafe data storage

Real-time Status Monitoring

System operational status can be checked in real-time.

Status Page: https://status.liveagent.com/

Available Information

  • Current system operational status
  • Status of each service component
  • Past incident history and response details
  • Scheduled maintenance plans