API Availability

API Overview

SmartWeb provides a comprehensive RESTful API for customer support operations. This API enables integration with external systems and automation, leading to significant improvements in operational efficiency. You can programmatically control a wide range of functions including ticket management, user management, and knowledge base operations.

Available API Features

The API covers the following major functional areas:

  • Ticket Operations

    • Creating, updating, and searching tickets
    • Changing ticket status
    • Assigning agents

  • User Management

    • Creating and editing user accounts
    • Setting roles and permissions
    • Managing user groups

  • Knowledge Base Management

    • Adding, updating, and deleting articles
    • Category management
    • Content search and classification

API Benefits

By utilizing the RESTful API, you can gain the following advantages:

  • Flexible system integration
  • Process automation
  • Real-time data synchronization
  • Customizable business workflows

Technical Details

  • JSON format data exchange
  • OAuth 2.0 authentication
  • Secure communication via HTTPS
  • Event notifications through Webhooks

Getting Started

To begin using the API, obtain an API key from the management console and proceed with implementation following the official documentation. Detailed developer documentation and sample code are provided.