Company Management Overview

A feature that allows you to manage customers by company. Even when multiple representatives from the same company make inquiries, you can organize information by company.

Benefits in B2B Support Environments

In B2B support environments, it’s important to understand the overall history of customer companies. LiveAgent allows you to aggregate tickets and information by company, improving consistency in support responses.

Main Management Features

  • Organize and manage customers by company
  • Integrate inquiries from multiple representatives
  • Information management optimized for B2B environments
  • Centralize support history by company
  • Enable more accurate and efficient responses

Benefits

Efficient Information Management

By aggregating information at the company level, support teams can gain a deeper understanding of relationships with customer companies, enabling faster and more accurate responses.

Consistent Customer Support

By centrally managing the entire company’s history, you can provide consistent support even across different representatives.