What is a Contact Form

A web form that can directly convert customer inquiries into tickets.

FeatureDescription
Automatic TicketingInstantly register customer input as tickets
SecurityAccept inquiries without exposing email addresses or phone numbers
24/7 AvailabilityAccept inquiries at any time
FAQ IntegrationAutomatically suggest related FAQs during input

Form Types

TypeDescriptionUse Case
Inquiry ButtonDisplay form within page on button clickSite-wide inquiry acceptance
Page FormCreate dedicated inquiry pageWhen detailed information collection is needed

Start using immediately by simply selecting from pre-prepared templates.

BenefitDescription
Easy ImplementationSimply select a template
BrandingUnified design and format
Multiple ChannelsSet up purpose-specific forms for support, sales, etc.

Configuration Steps

1. Creating a Button

Create a new form from “Settings” → “Contact Forms” → “Create”.

  • Color style selection
  • Customization with original images
  • Language settings

2. Form Configuration

Configuration ItemContent
TitleForm heading
LogoCompany logo display
FAQ DisplayIntegration with knowledge base
Post-submission MessageContent displayed upon completion

3. Input Field Configuration

Configuration ItemContent
Team SelectionDepartment selection for inquiries
Custom FieldsAdditional input fields
Required FieldsDesignation of mandatory input

4. Design Customization

  • Style and color adjustments
  • Color tone settings to match site design

5. Installation on Website

Place the generated code before the </body> tag on your website.

<!-- LiveAgent Contact Form -->
<script>...</script>

Important Notes

ItemContent
Local FilesCannot be displayed (web server required)
SSL SupportDedicated configuration required for HTTPS environments