Email Notifications Overview

The email notification feature is a system that informs agents of new tickets and updates in real-time.

Main Features

A feature that sends email notifications for new tickets and updates. Agents can stay constantly informed of the latest status and won’t miss important cases.

Customizable Notification Settings

Notification content can be customized, and settings can be configured to receive only necessary information. This prevents information overload while enabling efficient response handling.

Key Features

Automatic Notification System

  • Automatic notifications for new tickets and updates
  • Quick response without missing important cases

Flexible Settings

  • Customizable notification content
  • Supports agent work efficiency
  • Prevents information overload and acquires only necessary information