Contact Management (Contacts) Overview

A feature for centrally managing customer contact information and basic details on LiveAgent. All interactions are linked to customer profiles, making it easy to review past support history.

This enables agents to better understand customer backgrounds and needs, allowing them to smoothly provide tailored responses. It serves as a CRM function that can be utilized by both sales and support teams.

Key Features

Points:

  • Centrally manage customer information linked with history
  • Consolidate all interactions into customer profiles
  • Enable personalized support
  • Utilize for both sales and after-sales service
  • Contribute to organizational efficiency with CRM-like functionality

Benefits and Usage Methods

Streamlined Information Management

By centrally managing customer contact information, support history, and communication records, organizations can share customer information across teams and enable quick, accurate responses.

Personalized Support

Since customer past inquiries and response history can be easily referenced, detailed support tailored to individual customers can be provided.

Enhanced Inter-departmental Collaboration

By sharing the same customer information between sales and support departments, consistent customer experience can be achieved.