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Resolve Button (To Solve Button)
Overview of the “Resolve Button” Feature
Purpose of the Feature
A feature that highlights tickets approaching SLA violations and encourages prompt response. Agents can quickly identify priority cases at a glance.
How to Use
For example, clicking the “Resolve Button” allows you to view a list of tickets with approaching deadlines, enabling efficient priority handling.
Key Features
Notification Function
- Notifies about tickets approaching SLA violations
Improved Work Efficiency
- View priority cases in a list format
- Prevent response delays
Benefits
- Maintain customer satisfaction
- Improve agent work efficiency
Requirements
- Divide article content into logical sections
- Create major sections with h2 (##)
- Create detailed subsections with h3 (###)
- Improve existing headings if present
- Keep headings concise and clear
- Structure to function as Table of Contents
