Overview of Tag Management

A feature that allows you to assign tags to tickets for classification and organization. Using tags makes searching and filtering easier, helping with information organization.

Specific Examples of Tag Usage

For example, by assigning tags such as “VIP Customer,” “Refund Request,” and “Technical Support,” agents can quickly find the cases they need.

Key Benefits of Tag Management

Flexibility

  • Free tagging of tickets is possible

Business Efficiency

  • Can be utilized for searching, classification, and organization
  • Easy management by priority or category
  • Supports faster customer response
  • Streamlines information sharing within teams