Overview of Rule Settings

A feature that allows you to create conditional rules to automate ticket processing. Automatically executes actions on tickets that match specific conditions.

Specific Examples of Rule Settings

For example, you can implement automation such as “Always set high priority for inquiries from VIP customers” or “Send automatic reply emails for inquiries received outside business hours.”

Main Benefits of Rule Settings

Improved Operational Efficiency

  • Achieve automation through conditional rules
  • Reduce manual work for agents

Enhanced Customer Support Quality

  • Automatically execute priority settings and auto-replies
  • Support SLA compliance
  • Contribute to standardized customer experience